Terms and Conditions for In-Clinic Courses
1.1 About these terms and conditions 1.1 In these terms and conditions “we”, “our”, and “us” refer to Faces on Faces Academy, and “you” and “your” refers to the delegate purchasing a Faces on Faces Academy training course.
General Conditions of Booking
2.1 Faces on Faces Academy reserves the right to decline admission to any of its training courses.
2.2 Faces on Faces Academy reserves the right to cancel or change planned training courses in terms of dates, locations, and course content. You will be notified in advance of any planning changes and an alternative date will be offered. We will not offer a refund if we need to change a date.
2.3 Irrespective of circumstances, Faces on Faces Academy accepts no liability for any loss of earnings or expenses incurred by you or any models should a course need to be cancelled or rearranged.
2.4 You must wear suitable clinic wear in the training academy at all times such as scrubs or a uniform and closed-toe shoes. Denim and sportswear are not suitable to be worn. Long hair must be tied up, jewelry should be minimum and nails should be cut short.
2.5 You must bring an ID with you such as passport or driving license to your training course. You will not be permitted to train on the premises without it.
2.6 If you arrive more than 15 minutes late for the start time of your course you may not be permitted into the course. No refund will be given and you will forfeit your place on the course.
2.7 Faces on Faces Academy guarantees to provide one model per student at a minimum. To guarantee more than one model, students are advised to bring their own models.
Paying for Your Training Course
3.1 You may pay for your training course via Faces payment link.
3.2 You may pay for your training course in one of two following ways:
3.2.1 Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent within 24 hours of payment being received in full.
3.2.2 Payment scheme – you are required to pay a deposit for your course in order to secure your place on the course date. An order confirmation confirming your place will be sent within 24 hours of us receiving your deposit payment. We will then contact you to arrange your future payment dates for when additional payments can be taken via the online payment link.
3.3 Your course balance must be paid in full no later than 7 days prior to the course start date. It is then your responsibility to ensure that the balance is paid in full at least 7 days before the course date. Failure to do so may result in your course place being cancelled, re-listed for sale and any payment already made may be forfeited in line with our cancellation procedure.
3.4 The deposit paid is a non-refundable booking fee that is deducted from the total price of the course.
Cancelling Your Training Course Booking
4. We understand that sometimes plans change and you may need to change your arrangements. Should you wish to cancel your booking, the following terms and conditions apply.
4.1. Courses can be cancelled four weeks in advance of a course. All cancellations must be made in writing to info@facesonfaces.com and will incur a 50% admin charge of the full price of the course. This is to cover the cost of finding models for the training day and staffing costs. Courses booked within 4 weeks of the course date will not be refunded.
4.2 Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Faces on Faces Academy does not provide any cancellation insurance but recommends that you have your own insurance in place should a course be cancelled at the last minute either by us or you.
4.3 Faces on Faces Academy does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes, or other natural disasters, for which no one can be held responsible. This also includes weather- related issues such as snow, ice, floods etc. If Faces on Faces Academy chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course. Faces on Faces Academy will make all reasonable efforts to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.
4.4 Courses that include registration with an OFQUAL awarding body can not be cancelled once you have been registered under any circumstances. Once registered the full outstanding balance of your invoice must be paid as per your invoice. Any outstanding invoice balance will be pursued.
Amending Your Training Course Booking
5.1 Should you wish to amend your booking by changing your course date, the following terms and conditions apply:
5.1.1 All requests to change a course date must be made in writing to info@facesonfaces.com and will incur an additional 25% admin charge of the full price of the course.
5.1.2 Faces on Faces Academy cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in Section 4 of this document (should this apply). This is at the discretion of Faces on Faces Academy.
5.1.3 We may not be able to offer you a new date and the original date will need to stay booked.
5.1.4 You are not able to transfer the course to another practitioner.
Insurance and Regulation
6.1 Whilst learning on premises at Faces on Faces Academy you will be covered by our group insurance policy.
6.2 You are responsible for ensuring you can gain appropriate insurance cover to work in your own country you wish to practice. Faces on Faces Academy does not offer refunds if you find you are not able to gain appropriate insurance, or if an insurer declines or terminates your insurance.
6.3 You are responsible for ensuring that you comply with statutory and legal obligations in the country that you practice including but not limited to CQC, HIS, and HIW.
Contacting Faces on Faces Academy
7.1 You can contact Faces on Faces Academy in any one of the following ways:
7.1.1 Email: info@facesonfaces.com
7.1.2 Instagram: @facesonfaces_
7.1.3 Facebook: @facesonfaces
Data Protection
8.1 In booking a training course with Faces on Faces Academy, you agree to us using any data you submit in order to process your order and for future marketing purposes by Faces on Faces Academy.
8.2 Your details will not be transferred to any other third party without your written consent.
Complaints
9.1 Faces on Faces Academy takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.
9.2 Complaints about any aspect of Faces on Faces Academy should be made in writing by emailing info@facesonfaces.com
9.3 Complaints received in writing will be acknowledged by return email or letter within one week of receipt.
9.4 Faces on Faces Academy does not offer refunds for training courses undertaken.