e have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

We understand mistakes sometimes get made when ordering online so we’re generally pretty flexible about returns (within reason!) and obviously we want to know if you received items that are damaged or faulty. The main exception to this is if you’ve ordered something personalised (like a tumbler with “Happy Birthday Brian, the best dad in the world!” engraved on it) when we can’t accept a return unless it’s faulty or damaged.

 

We ask that anything you want to return is in the same saleable condition you received it, unopened/unused and still in its original packaging.

 

If you want to return something you need to get in contact with us at contact@thedevilsdrop.co.uk and send details. Your Shopify order number woud be helpful if you can include it and make sure you send us a photo if there’s been any damage.

 

What happens next:

We’ll decide if we can accept a return.

We’ll let you know where to send the parcel – if you’re returning it because of an error at your end we’ll ask you to pay postage.

Once we’ve received and checked the item(s) we’ll get in touch about whether we can offer you a replacement/exchange/refund.

If we approve a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Items sent back to us without first emailing to request a return will not be accepted.