Refund and Returns Policy

RETURNS POLICY

• We anticipate that you will be pleased with your purchase, yet there may arise occasions where you find it necessary to return an item. We endeavour to streamline this process for your convenience. Please note that these terms do not override your statutory rights.

• For reasons of hygiene, we regret that we cannot accept returns of any items that have been used or worn unless deemed faulty.

• Orders may be returned or exchanged within 30 days from the date of receipt. Regrettably, we cannot accommodate exchanges outside of this 30-day period.

• Our commitment to replacing the item or refunding your money does not extend to faults or damages resulting from accident, neglect, or misuse. Please refer to our terms and conditions for further clarification.

• For in-store purchases, refunds are not applicable, but we offer a strict 14-day exchange policy for unworn and customized items.

• Items purchased online but exchanged in-store are ineligible for refunds and can only be exchanged within 14 days (limited to one exchange).

• The buyer assumes responsibility for the cost of return postage and any associated taxes or fees. For returns within the UK, we strongly advise using a reputable courier service such as ‘Royal Mail Special Delivery’ or similar, ensuring adequate insurance to cover any loss in transit. Watchmax Limited t/a The Fine Jewellery cannot be held liable for items lost during return transit.

• Please ensure that returned items include the original invoice, certificate, and all accompanying gift packaging and boxes. Refunds or replacements will not be processed until the missing items are received.

• Returns or refunds are not accepted for items showing signs of wear, such as scratches, stains, perfume odour, or cream stains. Please note that all items undergo sterilization before shipment, and returns undergo thorough inspection, including UV tests. Items visibly worn will not be eligible for return. This policy applies to all orders, regardless of payment method.

• Layaway plans are considered bespoke items, and all deposits are non-refundable. In the event of a return, a credit will be issued for the amount, redeemable within 12 months of item receipt.

• Made-to-order custom or bespoke products are deemed non-refundable in the event of cancellation.

• If you opt to exchange a non-refundable item, the subsequent item received will also be non-refundable, adhering to the same rule as the initial return. A maximum of three exchanges is permitted within a 21-day period.

• We cannot be held responsible if the instructions for the items you purchase are not followed. For instance, hanging pendants on inappropriate chains, wearing jewellery while swimming or showering, forcefully pulling items resulting in link breakage, or using excessive force causing damage to the jewellery. In such cases, if the jewellery becomes damaged, Watchmax Limited trading as the fine jewellery cannot be held liable. Chains or bracelets returned in longer lengths than ordered are deemed non-refundable or non-returnable, indicating misuse leading to stretching of the item.

• Original postage costs for items are non-refundable. Please retain your postage receipt as proof of shipment.

• To initiate a return, kindly contact us via email at sales@thefinejewellery.co.uk

• Before sending back a product, you must obtain approval via email from returns@thefinejewellery.co.uk Returns must be approved via email before dispatch. If random items are received without prior approval, we reserve the right to decline processing the return and/or contact you. The return postage expense will not be covered by Watchmax Limited trading as The Fine Jewellery.

• Returns should be sent to The Fine Jewellery, Unit 2E Building B 2^nd Floor, East Lane, Wembley Commercial Centre, London, HA9 7UR, United Kingdom.

CHRISTMAS RETURNS POLICY

We have extended our refund policy for your convenience this Christmas.

We will be happy to exchange or refund purchases made from, 8th November 2024 up until 7th January 2025*, on the presentation of the unused goods in the original packaging (with no alterations made and the invoice or proof of purchase. We offer this returns policy in addition to your statutory rights.

Before sending back a product, you must obtain approval via email from returns@thefinejewellery.co.uk Returns must be approved via email before dispatch. If random items are received without prior approval, we reserve the right to decline processing the return and/or contact you. The return postage expense will not be covered by Watchmax Limited trading as The Fine Jewellery.