9ct Yellow Gold Fine 0.25ct Crown Diamond Drop Pendant

FAST DELIVERY

When it comes to online shopping, we understand that buyers want their orders as quickly as possible. With this in mind, we dispatch all orders that are made before 2pm (GMT) on the same day. Customers who spend over £50 will enjoy free “next working day Delivery” before 1pm. All our postal services are fully insured to your door, giving you total peace of mind.

All orders are sent out with Royal Mail.

You get Free 48 hour Tracked delivery on orders over £50.

You can also select for the following delivery options at checkout at an extra cost.

• Guaranteed Next Day Special Delivery.
• Guaranteed Saturday Special Delivery for all Friday Orders.

RETURNS POLICY

We offer a 30 Days Return Policy. This means any item/items bought from us can be returned within 30 Days of purchase.

Please note that returned item/items must be unworn, still have all packaging, protective plastic & tags attached and returned as new.

• Orders can be returned within 30 days from the date you receive your order. If you are outside of the 30-day return policy.
• We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
• For reasons of hygiene, we are unable to accept returns of any items, which have been used or worn, unless faulty.
• Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect, or misuse.
• The buyer is responsible for the cost of the return postage and any taxes or additional fees for returning the product. For UK returns, we strongly recommend sending items back either using ‘Royal Mail’ Special Delivery’ using the correct insured service, or similar courier service with adequate insurance so that you are covered for any loss. Watchmax are not liable for the item if it gets lost on route back to us.
• When a refund is made to a credit or debit card or via PayPal it may not show up in your account straight away, as the clearing banks take time to process the refund. Typically, this can take up to 7 working days but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer.
• Every piece of jewellery is examined by a team of specialists before being dispatched
• In-store, purchases are Non-refundable but do carry a 14-day exchange policy.
• 30-day returns for damaged or faulty goods.

Please contact us by email info@watchmax.co.uk to inform us of your wish to return products.

Before returning a product, you must contact us via email at the following email address: info@watchmax.co.uk A return needs to be approved via email before being sent back to us. If we receive random items, we reserve the right not to process the return and/or contact you. We will not send the item to its return address at the expense of Watchmax Limited.

WATCHES

Manufactuer Warranty

Watch Brands listed here come with a 2 Year – 5 Year Manufacturer Warranty:

What’s covered under warranty for the fashion brands above?

Covered under warranty

• Defective parts or workmanship
• Watch movement
• Hands & Dials

Not covered under warranty

• The strap of a watch
• Crystals/Gem stones on the exterior
• Glass scratches or breakages
• Battery
• Damage from improper handling, lack of care, accidents or normal wear & tear.

JEWELLERY

We understand how important it is that you feel reassured about purchasing your jewellery from us and that you are 100% happy with what arrives on your doorstep. That’s why all of our jewellery comes with our Watchmax guarantee.

OUR WATCHMAX PROMISE

At Watchmax, each and every jewellery piece is created just for you, to order, by one of our expert British jewellers.

We are dedicated to ensuring that each piece is consciously created:

• with the very best quality craftsmanship
• following our important ethical policies
• with no manufacturing defects

If you feel there may be a manufacturing issue, of any kind, please feel free to contact us at any time. You can return your jewellery to us for our jewellers to have a closer inspection.

In the unlikely event there is a manufacturing defect, we will carry out repairs or replace your piece for you free of charge.

If the problem is due to accidental damage or general wear, we will always contact you to discuss the best options for repair and the costs involved. There may be a charge for the repair but we will notify you of the estimate before proceeding with any work.

We love creating your jewellery and we want you to love wearing it.

USEFUL INFORMATION ON JEWELLERY

Ask If its hallmarked its your Guarantee

In the UK is is Illegal to Sell or descibe any item as Gold, Silver, Platinum or Palladium unless it is Hallmarked.

A hallmark is an official mark or series of marks struck on items made of metal, mostly to certify the content of noble metals such as platinum, gold, silver, and palladium. All products from Watchmax carry the British Hallmark.

Our Commitment to Hallmarking

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead, they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour.

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.

Watchmax Limited is registered with the The Edinburgh Assay Office, ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

For articles that are below the UK hallmarking Act’s mandatory weight for hallmarking Watchmax Limited operates a separate due diligence process which involves periodic voluntary testing of items that fall below the mandatory weight to ensure they meet the minimum fineness requirement.

Watchmax Limited operates a process where all items are hallmarked regardless of weight.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

Find out what a hallmark looks like here

SHOP WITH TOTAL CONFIDENCE, WATCHMAX JEWELLERY IS ASSAY ASSURED

Assay Assured is the only Trustmark specifically for online jewellery retailers. Backed by many of the biggest names in the industry.

There are four assay offices within the UK which independently stamp official Hallmarks which guarantees the product is of the stated purity of the precious metal.

WHAT IS A HALLMARK

A hallmark is an official mark or series of marks struck on items made of metal, mostly to certify the content of noble metals such as platinum, gold, silver, and palladium. All products from Watchmax Jewellers carry the British Hallmark.

Assay Assured As an online shopper with an Assay Assured jewellery retailer, you have the confidence that: All jewellery offered by the retailer carries the legally-required independent hallmark verifying the precious metal content (unless the item is exempt by weight). The retailer is part of a scheme of sampling and testing by Assay Assured to ensure that jewellery exempt by weight from hallmarking is also of the claimed standard – a protection over and above legal requirements. The retailer has agreed not to carry counterfeit branded jewellery on their site. The retailer follows the Assay Assured Code of Conduct. Assay Assured is owned and administered by the Edinburgh Assay Office. The Edinburgh Assay Office was established by Royal Charter and our primary role has always been to guarantee the purity of precious metals. Today our work centres on providing hallmarks for compliance with the 1973 Hallmarking Act. To do this we assay (check) and subsequently apply hallmarks to articles of gold, silver, platinum and palladium in compliance with national and international regulations. We have provided this service, without interruption, for over 550 years.

BUY WITH CONFIDENCE BECAUSE WE ARE ASSAY ASSURED